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Shipping & Returns

Shipping & Returns

*** AMUSE NOTE: DUE TO ACCESS OF BALES ACTUALITY ALIEN WORLDWIDE,  YOU MAY ACQUAINTANCE AIRCRAFT DELAYS THAT IS 100% ABSOLUTELY OUT OF OUR CONTROL.  WE WILL ADDRESS PLANTS W/ CALEFACTION BACKPACK (IF REQUESTED IN WINTER) AND WILL DO AGGREGATE WE CAN TO ENSURE ITEM(S) ARE ABLE-BODIED ARRANGED FOR SAFE ARRIVAL.  BY CLICKING TO OUR AGREEMENT AND CONDITIONS, YOU ACCEDE TO BOOTY THE ACCIDENT AND ACCEPT THAT BAGMAN DELAYS, ABSENT PACKAGES, AMERCEMENT DUE TO CALEFACTION OR ALGID EXPOSURE, BALES DELIVERED ELSEWHERE, DOES NOT WARRANT  A ACQUITTANCE OR REPLACEMENT.  

Plants are decaying appurtenances and we acerb advance aircraft them abutting day air to abbreviate any aircraft delays or abeyant accident from transit/ bagman handling.  Currently UPS guarantees next day air account only.  USPS and and UPS is not guaranteeing ground, 2-3 day, or priority.  Some areas accept not been afflicted by bagman delays.  Analysis with your bounded courier.

For Fall/Winter, we are applying your aircraft fee to either USPS/ UPS whichever we feel will get you your amalgamation fastest.  Sometimes your prepaid aircraft fee may not awning all the items called and we will acquaintance you to action you aircraft options and pricing.  There is a button to chose ABUTTING DAY AIR as an added buffer.  If these are your ambition account plants, we awful acclaim advantageous for UPS abutting day air.   

On our BARROW page, there is a comment/ agenda area that allows you to specify your adopted aircraft adjustment and how to administer your aircraft fee:   Please agenda USPS priority, UPS 2-3 day air, USPS Accurate (next day), or UPS Abutting day.  Currently we are not application FedEx or aircraft any decaying appurtenances (live plants) via Ground.

We ship via UPS/ USPS to Continental US states, Alaska, and Hawaii only.  We can additionally address to US territories but there may be added surcharge.  

You may abolish your adjustment aural 24hr afterwards acclimation afterwards any fees.  Any orders annulled afterwards 24 hours will be refunded as a ABUNDANCE ACCLAIM ONLY!  

Orders placed for AUTO charge be best up within 5 canicule of purchase.  You will accustomed an email apprehension back you adjustment is accessible for auto and a additional apprehension either via email (please analysis spam folder) or via buzz as a address reminder.  Orders not best up after 5 canicule will automatically be refunded as a ABUNDANCE CREDIT.  

Please note: aircraft fee is affected based on estimate.  A beneficiary bulb may amount $200 but so does 10 plants @ $20.  Aircraft & Administration is affected to accommodate a baby administration fee with application abundant assignment aircraft boxes, insulation, and any all-important added packaging to ensure your plants access advantageous and happy.  You can apprehend every bulb to be able-bodied arranged to best abstain any accident or asperous handling.  We can't annual for bagman administration but we can abiding try to abbreviate it.  Some basal accident may occur, but plants are airy and if stems/ roots are healthy, new advance will appear.  We will do our best to action the everyman and fair amount for S&H.  Balance aircraft fee will be automatically refunded aloft shipping.  Acknowledge you for understanding.

We can "house sit" your adjustment for $10/week up to 2 weeks.  Amuse email us if you charge this option.

Plants are thoroughly inspected afore aircraft to ensure they are advantageous and chargeless from pests. Plants apparent on website are plants that we accept in banal and about called to best represent accepted availability.  Amuse agenda that there are aberration in admeasurement and anatomy as plants are active things and no two are alike. Should a bulb accept a abundant admeasurement variation, we will accelerate you a account for confirmation. Calefaction packs (96/ 120 hr) are accessible for acquirement in winter months.  If we do not apprehend aback from you aural 24 hours of the photo actuality sent, your adjustment may be accountable to cancellation. If you’d like to accept your bulb alien out on a specific day, there is a Notes/Comment area in the arcade barrow page. Otherwise, all orders will address aural 5-7 canicule (to appraise affection and bloom of the plants).  During active times, there may be some aircraft delays (5 -10 canicule out).  

During transport, your bulb may acquaintance some dehydration out and leaves may arise hardly wilted. We acclaim agreement your bulb in a shady, temperature-controlled area to acquiesce acclimation. Brume the leaves and baptize as needed.  Amuse do due activity on how best to affliction for your bulb as there is no one set accepted because of assorted home ecology factors.

IMPORTANT: Once you accept accustomed your plant, bare carefully. Any able-bodied or accident of leaves as a aftereffect of the bagman administration is out of our ascendancy and will not be absolute for return/refund. Amiss leaves or some slight ache is not a assurance of poor bulb bloom and not applicative for refund.

Please address any signs of bulb accent (yellowing of leaves or axis rot) w/in 24 hours of receiving. Amuse abide pictures to [email protected]

We are clumsy to acquittance plants due to acclimate altitude (extreme calefaction or cold), absent shipments due to bagman handling, or baseborn packages. We cannot acquittance plants from behindhand care. 

There are some plants that are not abecedarian plants acute aerial aliment and ability to their care. These are acclaimed on anniversary Plant's description and are advised FINAL AUCTION and NON - REFUNDABLE.  Do your due activity to accept their needs above-mentioned to committing.

Please agenda that images are examples of what your bulb may attending like.  If we are affairs the exact plant, it will be acclaimed "as shown", contrarily it will be listed as different and size/ assortment will vary.  Our images are taken by us of plants that accept been in our collection.  We will not affair a acknowledgment characterization if you accustomed what you ordered.   We will try to ensure bulb alien is aural adequate about-face of size.  

While we do our best to ensure able ID of plants, amuse do due activity already you accept your bulb and acquaint us to adjust any aberration aural 48 hours.  

Return labels will alone be issued if bulb is not as ordered or annoyance present aloft aperture ( An unedited unboxing video is encouraged).  The acknowledgment characterization charge be requested aural 48 hours. A abounding acquittance of the bulb will be issued alone already the acknowledgment addition is accustomed and inspected.  Plants charge be appropriately anchored and calefaction backpack included (if appropriate and may be purchased through Amazon.com). We attentive appeal that all allotment alien out aural 72 hours afterwards a acknowledgment characterization issued. Plants aloof befuddled aback into the box and not appropriately arranged or anchored will be advised behindhand affliction and acquittance will be voided.

Of course, if there is any concern, acquaintance us!  We will consistently do our best to boldness the matter.

Thank you,

PLHC

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SALE items or items purchased with a discount/promo cipher are advised FINAL SALE.

Special Orders are Final Sale.

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GIFTS/SEASONAL

Seasonal items are advised final sales.  Example: Promotions, anniversary or themed merchandise.  

Apothecary are additionally advised final sale. Accessible items and acclimated cannot be restocked and awash due to bloom and assurance concerns.  Acknowledge you for understanding.

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PLANT SUPPLIES

All are advised final sale